Job Openings (Non-Radiologist)

Customer Service Representative

Duties and Responsibilities of this Level

  • Answer calls and respond to emails from customers and radiologist
  • Handle customer inquiries by phone, email or through company system
  • Perform a variety of tasks according to standard operating procedures
  • Enter patient case notes and audit trail to complete case
  • Research patient case notes and audit trail to complete case
  • Identify and escalate priority issues
  • Follow-up with customers and radiologists as necessary
  • Document information according to standard operating procedures

Required Qualifications at this Level


  • High School diploma or equivalent (2-year degree desirable)


  • Proficient in relevant computer applications
  • Experience in medical office (preferred) and/or customer service environment

Knowledge, Skills, and Abilities:

  • Excellent customer service skills and attitude
  • Problem analysis and problem solving
  • Customer Service orientation
  • Organizational skills
  • Attention to detail
  • Ability to work independently
  • Good data entry and typing skills
  • Good judgment
  • Adaptability
  • Team work
  • Ability to multitask and work under pressure situations
  • Punctual

Hours: Full-time 2nd shift 2pm-10pm and includes rotating Saturday 7am-3pm shift.


Quality Assurance Representative

Duties and Responsibilities of this Level:

  • Proofread approved medical reports for formatting and spelling.
  • Send approved memos and letters from doctors to customers.
  • Verify the names and addresses of referring doctors using a combination of the online National Provider Index, Internet search, and Phone call.
  • Edit, paginate, and amend reports based on customer and doctor needs.
  • Follow up with internal and external customers as necessary via phone, email and IM.
  • Work with Physicians and internal staff to ensure a high quality medical report is presented to external customers.

Job Requirements:

Education and Experience

  • High school diploma required, 2-year or more degree desirable
  • Proficiency in MS programs (word and excel), typing email, and internet search
  • Medical Terminology a must
  • Office experience helpful

Necessary Skills Requirement

  • Written and verbal communication skills
  • Organization Skills
  • Adaptability to workflow change and schedule change
  • Cooperative work within a team

Hours: 2nd shift position Monday-Friday 2pm-10pm with a rotating Saturday shift.