Clearpath

ProScan Imaging and its Affiliates have partnered with Clearpath to provide an easy way for law firms, record retrieval companies, and insurance carriers to obtain medical records, images and bills electronically. It is mandatory that these requests go through the platform effective as of February 1, 2023. Clearpath is a HIPAA-compliant, web-based portal that enables ProScan to fulfill requests faster and more reliably than relying on mailing documents and discs.

IF YOU ARE A PATIENT AND REQUIRE A COPY OF YOUR MEDICAL RECORDS AND/OR BILLS, PLEASE CONTACT THE PROSCAN OFFICE WHERE YOU WERE SCANNED. You may find contact information for each office by clicking here.

Submitting a Request & Receiving Records / Images

Attorneys, law firms, record retrieval companies, and insurance carriers only

Once you have obtained a properly signed HIPAA-compliant medical release or generated a subpoena, please electronically transmit your request to ProScan via Clearpath. Requests for all record types and images must be made through the Clearpath platform.

Clearpath empowers you to send requests electronically, thereby reducing the amount of time it takes us to process such a request. ProScan understands you may require an original affidavit or certification to accompany the request and this will be accessible on the platform with your records after payment has been issued.

You may access an existing account or create a new account at Clearpath by clicking one of the links below:

Not yet set up on Clearpath? Request an Account

Or, if you already have an account, Log in to Make a Request

Need help? Email Clearpath Support at support@clearpath.com or call 1 (888) 757-1255.

Paying for Records/Images

Before your request may be processed, ProScan will invoice you electronically for the request through the Clearpath platform. ProScan’s fees vary based on the complexity of the request, requested turnaround time, and individual state law. Upon electronically receiving the invoice, you may pay on the Clearpath website with your credit card or bank transfer (ACH). Do not send checks directly to us as we will not process them. Everything must go through the platform to release correctly. Clearpath does not charge legal requestor fees in addition to ProScan’s fees to release the records and images.

FAQs

Why should we use Clearpath?

Legal requests for our facilities must go through the Clearpath platform in order to be fulfilled. Clearpath helps us fulfill requests for records and images more quickly, with less paperwork going back and forth, by adopting a digital process. Previous, non-digital processes required mailing documents/discs and lengthy processing times, and requests would sometimes get lost in the mail, causing an inefficient process for both sides.

Benefits of using Clearpath’s HIPAA-compliant web portal:

  • Makes the request and fulfillment process faster and more reliable
  • Eliminates the cost of postage and the need to wait for mail to be delivered
  • Eliminates delays associated with burning imaging onto discs, as Clearpath allows us to deliver images electronically
  • Provides you with real-time visibility into status and location, eliminating status phone calls
  • Enables easy, secure, and user friendly electronic payment
  • No legal requestor fees on top of our facility fees to release the records and images

Do we have to use your Medical Authorization?

No, you may use your own release as long as it provides the same general information as ours. The form must be signed and dated, and if someone other than the patient signs the medical release, the legal relationship between the patient and signer must be defined. Also, you must include appropriate legal paperwork showing the signer’s authority to execute on behalf of the patient, such as a Power of Attorney, with your request.

Why does it take 15 business days to fill a request?

Most requests will be filled in a shorter period of time. However, due to the number of requests received each week, we must allow enough time to process the request. Considering the type of sensitive data that we are providing, careful processing is required. You may also request expedited processing for a fee.

Clearpath will automatically send you an email when your request has been processed and your invoice is available for payment. Please refrain from requesting status updates during the window of time chosen for your request, as it will slow down the process.

Must I use Clearpath for my request?

Yes, using Clearpath is mandatory.  Every request made contains sensitive information about the patient, and other methods of delivery  (fax, e-mail, mail, etc.) are not as secure as Clearpath’s web portal.