FAQs

To learn more about or schedule an appointment at our locations throughout the United States, please contact the site directly. Click here to see a complete list of all ProScan Imaging locations.


1. What medical imaging services do you provide, and what kinds of equipment do your centers have?

ProScan Imaging’s network of outpatient imaging centers offers a wide range of medical imaging services, including open and closed magnetic resonance imaging (MRI), computerized tomography (CT or “CAT”) scans, ultrasound, and DEXA bone-density exams. To find out if ProScan provides a particular type of medical imaging service, please call our Patient Concierge Service at 1-877-PROSCAN or click here to e-mail us your question.

We also offer both digital and analog mammography and other women’s imaging services for women through our affiliated, nonprofit Pink Ribbon Centers at Red Bank Road and Over the Rhine. Click here for a detailed list of the types of women’s imaging procedures we perform and our radiologists’ highly specialized training and experience.

Our  ProScan centers and two Pink Ribbon Women’s Centers are equipped with a wide range of up-to-date MRI, CT, ultrasound, mammography, and DEXA equipment to meet patients’ advanced medical imaging needs. We have the latest in 64-slice CT scanning and digital mammography systems from respected manufacturers including General Electric, Philips, and Hitachi. Click here to learn more about the equipment and capabilities of a specific site.

2. Do I need a referral from my personal physician to come to ProScan?

The State Law and the majority of insurance companies require your provider’s referral for most medical imaging procedures. However, a provider’s order is not required to schedule a screening mammogram. If you have questions about how to obtain your doctor’s referral, please call our Patient Concierge Service (PCS) at 1-877-PROSCAN. You can also click here to e-mail a question to the PCS staff.

3. How do I find out if my insurance company or Medicare will cover an imaging exam?

Just call our Patient Concierge Service at 1-877-PROSCAN and we’ll tell you — up front — exactly how much your procedure will cost, and how much of that expense your insurance company or Medicare will cover. You can also e-mail your coverage question by clicking here.

4. If I don’t have health insurance coverage, or my insurance company or Medicare won’t cover a procedure, what are my options for paying out of pocket?

ProScan Centers welcome self-paying patients. Not only do we provide a significant discount for self-paying patients, but we also offer several payment options, including interest-free financing through the CareCredit® healthcare credit-card or individualized installment payment plans with ProScan. Please call the Patient Concierge Service at 1-877-PROSCAN for details, or e-mail your questions by clicking here.

5. How can I find out in advance exactly what my imaging procedure will cost at ProScan?

That’s easy. Just call our Patient Concierge Service at 1-877-PROSCAN and we’ll be glad to tell you up front how much your procedure(s) will cost — and how much of that expense your insurer will cover. At ProScan Imaging, we’re committed to transparency in pricing. It’s all part of our emphasis on putting the patient first. You can also Request a Quote online and we will follow up with you!

6. How do you know your costs for imaging procedures are lower than most area hospitals? Don’t insurance companies set reimbursement rates for all imaging providers?

We have thoroughly researched the hospitals self pay rate and their affiliated imaging centers in the Tri-State area by comparing their reimbursements for a wide range of procedures with those received by ProScan. We obtained this information from a number of publicly available sources, including insurance company websites.

Many health insurers offer patient-friendly websites that provide reimbursement data on medical procedures, including imaging services. ProScan’s reimbursement for a brain MRI scan from one major insurance company averages $500 and for a knee MRI, ProScan is reimbursed an average of $350, which provides our patients with significant savings over local hospitals.

This matters to you because most patients must pay some portion of that cost out of pocket. Please contact your insurance provider for more information about the cost of your specific imaging procedure, or contact our Patient Concierge Service at 1-877-PROSCAN.

7. Some of your ads mention “hidden” imaging fees; what are you referring to?

We believe ProScan stands out in the Tri-State area for offering a more patient-friendly, transparent approach to pricing, so educated healthcare consumers can easily find out in advance exactly how much their imaging procedures will cost them.

Imaging bills from hospital and their affiliated centers are often more complex, and many patients do not understand that they may receive two different bills associated with the same procedure. That’s because hospitals and their affiliated centers generally charge a facility fee for the imaging procedure, while the radiology group charges separately for the interpretation of the test. At ProScan, our single price includes all services.

8. How do I know your services and equipment are as good as those at a major hospital or its affiliated outpatient imaging centers?

ProScan Imaging continually evaluates its equipment as newer technology becomes available. We invested in new equipment to ensure we are providing the highest quality of service. Insurance companies require all imaging providers, including ProScan, to meet certain quality standards. All ProScan Imaging facilities are accredited by the American College of Radiology (ACR), an independent evaluator of image quality and standards of care in the field of radiology. ProScan Imaging utilizes imaging equipment from such respected manufacturers as General Electric, Philips, and Hitachi.

ProScan was one of the first companies to perform MRI scans in the Tri-State area, and all of our radiologists are board-certified and have specialized training in advanced imaging interpretation. Widely recognized as a leader in radiology, ProScan interprets nearly 300,000 MRI, CT, and other advanced imaging cases each year. Click here for a detailed list of the types of imaging we perform and our radiologists’ highly specialized training and experience.

All of our patients have the opportunity to complete an online customer satisfaction survey, and 99.7 percent of respondents report that they would recommend us to their friends and family. Find out for yourself why we’re known as “the most trusted name in medical imaging.”

9. What if my personal physician tells me I have to have my imaging procedure done at his or her hospital, or at a hospital-affiliated outpatient center?

It is important for you to make decisions about your medical treatment in partnership with your personal physician. When discussing your options for imaging services, it may be helpful to ask questions about the experience of the provider and the cost of the services. ProScan offers a wide range of high-quality imaging services at more affordable costs to the patient.

For more information about the cost of your specific exam, call our Patient Concierge Service at 1-877-PROSCAN, or click here to send an e-mail message.

10. Who interprets the imaging procedures performed at ProScan?

All of the imaging procedures performed at ProScan’s facilities are read by our own team of board-certified, fellowship-trained staff radiologists. To meet our strict standards for quality and timeliness, we do not send our patients’ images outside our network for interpretation.

11. Where are your centers and how do I contact them?

See a list of our locations and Find a Center near you.


To make an appointment at any of our centers (except the Pink Ribbon Centers), please call our Patient Concierge Service at 1-877-PROSCAN. You can also click here to schedule your appointment online. To make an appointment at one of our other imaging centers, please contact the facility directly.

The ProScan network includes three not-for-profit Pink Ribbon Centers providing mammography and other imaging services, one on Red Bank Road in Madisonville, the second located inside the Crossroad Health Center in Over the Rhine, and the third located on Springfield Pike in Tri-County. These centers serve both male and female patients.  To make an appointment, please call 1-877-RBWOMEN (527-7750). For more information, including direct contact information and detailed driving directions, visit www.proscanwomen.org.