Customer Service Representative

Duties and Responsibilities of this Level

  • Answer calls and respond to emails from customers and radiologist
  • Handle customer inquiries by phone, email or through company system
  • Perform a variety of tasks according to standard operating procedures
  • Enter patient case notes and audit trail to complete case
  • Research patient case notes and audit trail to complete case
  • Identify and escalate priority issues
  • Follow-up with customers and radiologists as necessary
  • Document information according to standard operating procedures

Required Qualifications at this Level

Education:

  • High School diploma or equivalent (2-year degree desirable)

Experience:

  • Proficient in relevant computer applications
  • Experience in medical office (preferred) and/or customer service environment

Knowledge, Skills, and Abilities:

  • Excellent customer service skills and attitude
  • Problem analysis and problem solving
  • Customer Service orientation
  • Organizational skills
  • Attention to detail
  • Ability to work independently
  • Good data entry and typing skills
  • Good judgment
  • Adaptability
  • Team work
  • Ability to multitask and work under pressure situations
  • Punctual

Hours: Full-time 2nd shift 2pm-10pm and includes rotating Saturday 7am-3pm shift.