Duties and Responsibilities of this Level
- Answer calls and respond to emails from customers and radiologist
- Handle customer inquiries by phone, email or through company system
- Perform a variety of tasks according to standard operating procedures
- Enter patient case notes and audit trail to complete case
- Research patient case notes and audit trail to complete case
- Identify and escalate priority issues
- Follow-up with customers and radiologists as necessary
- Document information according to standard operating procedures
Required Qualifications at this Level
Education:
- High School diploma or equivalent (2-year degree desirable)
Experience:
- Proficient in relevant computer applications
- Experience in medical office (preferred) and/or customer service environment
Knowledge, Skills, and Abilities:
- Excellent customer service skills and attitude
- Problem analysis and problem solving
- Customer Service orientation
- Organizational skills
- Attention to detail
- Ability to work independently
- Good data entry and typing skills
- Good judgment
- Adaptability
- Team work
- Ability to multitask and work under pressure situations
- Punctual
Hours: Full-time 2nd shift 2pm-10pm and includes rotating Saturday 7am-3pm shift.
