Quality Assurance Representative

Duties and Responsibilities of this Level:

  • Proofread approved medical reports for formatting and spelling.
  • Send approved memos and letters from doctors to customers.
  • Verify the names and addresses of referring doctors using a combination of the online National Provider Index, Internet search, and Phone call.
  • Edit, paginate, and amend reports based on customer and doctor needs.
  • Follow up with internal and external customers as necessary via phone, email and IM.
  • Work with Physicians and internal staff to ensure a high quality medical report is presented to external customers.

Job Requirements:

Education and Experience

  • High school diploma required, 2-year or more degree desirable
  • Proficiency in MS programs (word and excel), typing email, and internet search
  • Medical Terminology a must
  • Office experience helpful

Necessary Skills Requirement

  • Written and verbal communication skills
  • Organization Skills
  • Adaptability to workflow change and schedule change
  • Cooperative work within a team

Hours: 2nd shift position Monday-Friday 2pm-10pm with a rotating Saturday shift.